TOLL FREE : 866-338-7326

Business hours: 9.00 AM to 5.00 PM, Eastern Time
BIMINIS AND UPHOLSTERY
MANUFACTURER

Frequently Asked Questions

We are happy to answer your questions!

This means that in early morning as the water condensation rises to the inner layer of the Bimini Top, the drops will not remain trapped on the fabric , but will actually evaporate through the Sunbrella fabric. This is especially important if you live in a humid area.

Never wash your boat top in a washing machine.

You can use a hose and a soft bristle brush for cleaning. Allow the cover to dry completely before you fold it for storage.

You have three options:

  • Call us toll free!
    Our business hours are from 9 a.m. to 5 p.m. eastern time.
    Our toll free number is 1-866-338-7326.
  • Fax us at 819 364-1169.
  • Email us at info@convertex.net.
    We read and reply to emails every work day!

Two 180 degree universal brackets.

These brackets fit on most boats. However, if you wish us to send you other nylon brackets, just let us know when you are placing an order, and we will replace the standard brackets with the ones you choose at no extra costs.

  • Two 180 degree Universal Brackets
  • Four SS strap eyes
  • Eight SS screws for strap eyes
  • Four SS screws for mounting brackets
  • Twelve or sixteen SS screws for pole coupling with grey caps

Of course! Every top we ship comes with an installation brochure.

Unfortunately, due to the expensive shipping costs, we must disassemble each top for shipping. However, it is very simple to assemble the poles. There are only 12 screws to screw in the pre-drilled color-coded holes. You can then insert the poles inside the canvas. Follow the step by step instructions in the installation brochure.

Because vinyl will dry and crack with time, we use a centerfold Sunbrella binding that matches the color and quality of the superior fabrics we use, such as Top Gun and Sunbrella.

This means that the top is sold with a maximum height, like 46". But the main pole may be cut to a 40" maximum height.

Make sure to keep enough length to reintroduce the external tip of the main pole.

It is the width between the two pivotal mounting points on the main pole of the top, this is exactly where the top will be installed.

It is also where you can adjust the main pole towards the inside or the outside of the boat.

Shipping and returns

We guarantee continental and international ready to ship, by Fedex Ground, Canada and USA, within 5 working days following your order, made before 1.00 PM. Eastern time to be valuable to count as, one working day of the maximum of 5 days manufacturing delay. For any problems about the shipping or a return, just let us know.

You should allow 5 business days.

Add a maximum of 5 working days by Fedex Ground depending of your location in North America. So, at the worst case, count 10 working days maximum, from your original order made, for a delivery directly to your door step!

These items will be ship via truck line. In case of damage during shipping, note the damage on the bill of lading, take a picture of the damage and contact us as soon as possible, receiving your product.

However, the buyer must give to Convertex inc. all information necessary for the custom.

  • 3 year full replacement warranty of any defective pontoon furniture except on color fading.
  • We will pay all shipping cost associated with any defects or warranty.
  • 100% transferable warranty, just provide us the original order number.

We will gladly collaborate to rectify the situation and find the right product or the best solution for you, because we WANT your satisfaction!

Privacy notice

"We will need your personnel information, when you are a client or a member of Convertex Inc. The personnel information we need is: your name, your credit card number, your email, shipping, billing, address and your phone number."

For United-States resident without a taxes number, the social security number must be required by the US custom agencies.

When you visit Convertex and share your personal informations or place an order, your personal informations are encoded and sent to Convertex.net server.

Convertex Inc. uses and discloses your personal information only for the purposes it was collected. Convertex Inc. does not sell or rent personal information to any organization or person for any reason.

Convertex Inc. is committed to protecting the privacy and security of your personal information obtained by reason of your customer relationship with Convertex. This policy explains the types of customer personal information we collect, how it is used, and the steps we take to ensure your personal information is handled appropriately.

Our policies and practices have been designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and corresponding provincial privacy acts.

Convertex Inc. collects only the information required to provide products and services to you.

Convertex Inc. uses and discloses your personal information only for the purposes it was collected. Convertex Inc. does not sell or rent personal information to any organization or person for any reason.

We do not share your personal information with third party. Convertex Inc. retains your personal information only as long as it is required for our business relationship or as required by federal and provincial laws.

We take steps to safeguard your personal information, regardless of the format in which it is held, including:

  • physical security measures such as restricted access facilities and locked filing cabinets
  • electronic security measures for computerized personal information such as password protection, database encryption and personal identification numbers,
  • organizational processes such as limiting access to your personal information to a selected group of individuals,

Convertex Inc. responds in a timely manner to your questions, concerns and complaints about the privacy of your personal information and our privacy policies and procedures.

Conditions of use

All boats tops and covers are guaranteed to be free of workmanship and material defects:

Depending on the warranties of the fabric manufacturers.

Due to the custom nature of the following products, the following cover types cannot be returned or exchanged:

  • Any Sunbrella-manufactured products, Bimini Tops or any Sunbrella-made accessories.
  • SS tubing option

We will gladly collaborate to rectify the situation and find the right product or the best solution for you, because we WANT your satisfaction!

However, because your time and ours is precious, we prefer to work for our customers’ satisfaction. Therefore, the most important guarantee we give you is that we work relentlessly to give you the best prices on the market for the same or comparable items. That’s quite a guarantee!

Convertex Inc. is committed to protecting the privacy and security of your personal information obtained by reason of your customer relationship with Convertex. This policy explains the types of customer personal information we collect, how it is used, and the steps we take to ensure your personal information is handled appropriately

Therefore, the most important guarantee we give you is that we work relentlessly to give you the best prices on the market for the same or comparable items. That’s quite a guarantee!

If any unauthorized charges appear on your credit card statement as a result of your doing business with us, you pay nothing- the Bimini tops you ordered is yours to keep.

This guarantee does not apply to charges that result if you submit your credit card transaction for processing more than once for the same order.

Your privacy is fully guaranteed from any attachments (no cookies or pop-up ads).

If you are uncomfortable sending credit card information to our secure servers, you can submit your product order online and then call our toll free number with your credit card information.

We guarantee continental and international, Canada and USA, shipping by UPS Ground (standard); you can track your order with the tracking number that we will give you. If any problems come up, just let us know.

However, the buyer must give to Convertex inc. all information necessary for the custom.

Business related with:
Argo
Boréal Design
BRP
Canadian Electric Boat
CycloPal
Doral
Four Winns
Glastron
Huppé
Khrome
Larson
Legend Boats
Lowe Boats
Scarab
Southland
Sunbrella
Top Gun
Wellcraft